Log In

Don't have an account? Sign up now

Lost Password?

Continue with Google

Sign Up

Password will be generated and sent to your email address.

Continue with Google

Refund and Cancellation Policy

Last Updated: June 26, 2026

At JobRope (https://www.jobrope.com/), we provide a digital recruitment platform, candidate directory access, and premium listing service packages. This policy applies to all digital credit purchases and listing packages processed securely via our payment providers (including Dodo Payments and PayPal). Because our services consist of digital software credits, access-based tools, and instant directory exposure, the following refund terms apply:

1. Service Categories

Our service offerings consist exclusively of direct digital access packages:

  • Job Posting Packages: Digital credits used by employers and recruiters to publish employment vacancies.
  • Featured Job Upgrades: Advertising packages that highlight job listings for higher visibility in search results.
  • Featured Candidate Profiles: Subscription credits that allow job seekers and candidates to feature their profiles in our professional candidate directory.

2. Digital Delivery & Fulfillment

As JobRope provides exclusively digital software products and access services, no physical shipping or delivery is involved. All purchased posting credits, dashboard search access, and premium listing features are provisioned and credited to your account dashboard immediately (typically within minutes) after a successful transaction.

The primary base currency of our platform is United States Dollars (USD). If your card or payment account uses a different currency, the final amount charged will be calculated based on real-time foreign exchange conversion rates applied by your card issuer or payment gateway at checkout. JobRope is not responsible for foreign transaction fees or conversion markups charged by your banking institution.

3. Refund Eligibility (“Zero-Usage” Policy)

To prevent service abuse while protecting legitimate customers, refunds for digital software packages are issued strictly under the following conditions:

  • Unused Digital Packages: You may request a full refund within 7 days of purchase, provided the purchased credit package remains completely unused. Once a single job credit is consumed or a listing is published, the package is considered “activated” and becomes non-refundable.
  • Duplicate Transactions: If a technical error causes a purchase to process twice for the identical package or credit amount.
  • Technical Delivery Failure: If a successfully purchased package fails to appear in your account dashboard within 48 hours due to a backend system failure, and our development team cannot manually credit your account.

Non-Refundable Scenarios:

  • Partial Usage: Partial usage of any digital package (for example, utilizing 1 out of 5 purchased job posting credits).
  • Hiring Outcomes: Failure to find a suitable employee or applicant for a published listing (as payments cover advertising placement and site access, not guaranteed hiring outcomes).
  • Policy Violations: Account suspension or content removal resulting from violations of our Terms of Service or Community Guidelines (such as publishing fraudulent, deceptive, or fake job listings).

4. Payment Return & Exchange Rate Protocols

In compliance with international banking standards and payment gateway rules:

  • Original Funding Source: Approved refunds can only be returned to the original payment method (the specific credit card, debit card, or account) used to make the initial purchase. Refunds cannot be issued to alternative cards, third-party bank accounts, or manual wire transfers.
  • Currency Exchange Fluctuations: Refunds are issued in the original transaction currency (USD). JobRope is not responsible for financial discrepancies caused by exchange rate fluctuations between the time of initial purchase and bank settlement.

5. Failed Transactions (Amount Debited)

If a payment fails or drops on the website dashboard but your bank account or card shows a debit:

  • Automated Reconciliation: Communication timeouts between local banks and global gateway networks can cause temporary holds. In most cases, the issuing bank detects the incomplete transaction and automatically reverses the hold within 24 to 48 hours.
  • Wait Period: We advise waiting 48 hours before re-attempting a purchase for the same package to avoid duplicate charges.
  • Manual Verification: If debited funds do not return to your account within 5 business days, please contact support@jobrope.com with your transaction reference ID, payment date, and a screenshot of the debit alert so our billing team can verify our gateway ledgers.

6. Processing Timeline

  • Internal Review: Refund requests are reviewed by our billing team within 3 to 5 business days to verify account usage logs.
  • Bank Settlement: Once an approved refund is processed by our payment gateway, it typically takes 5 to 10 business days to reflect on your official financial statement, depending on your local bank’s processing speed.

7. Dispute Resolution & Fair Usage

We are committed to resolving billing issues fairly and transparently. We ask that you contact billing@jobrope.com directly to resolve any invoice discrepancy before opening an official chargeback or bank dispute.

JobRope actively monitors platform usage for “friendly fraud” (filing a payment dispute after digital listing services or database credits have already been consumed). In instances of fraudulent chargebacks, JobRope reserves the right to terminate account access, remove active listings, and present digital access logs to payment processing compliance teams.

8. Contact Support

To request a formal refund review, please email our billing desk with your unique Transaction ID, user profile email, and invoice number: