At Jobrope (https://www.jobrope.com/), we provide professional recruitment and Resume service packages. This policy applies to all transactions processed via our payment partners, including Payoneer. Because our products are digital “credits” (Credit-Based Listings) and “access-based” services, the following terms apply:
1. Service Categories
Our refund rules are categorized by the specific service package purchased:
- Job Posting Packages: Credits used to post vacancies.
- Task Posting Packages: Credits used to list projects or hire talent.
- Profile Listing: Access to our talent database & Create your profile and get discovered by employers
2. Shipping & Delivery of Services
As Jobrope provides digital services, no physical shipping is required. All purchased credits, job listings, and premium features are credited to the user’s account immediately (within minutes) after a successful transaction. The transaction currency is USD. If your credit/debit card uses a different currency, the final amount will be calculated based on the exchange rate of your card issuer at the time of the transaction. Jobrope is not responsible for any additional foreign transaction fees charged by your bank.
3. Refund Eligibility (The “Zero-Usage” Rule)
To prevent service abuse while protecting legitimate customers, refunds are only issued under these conditions:
- Unused Packages: You may request a full refund within 7 days of purchase, provided the package remains entirely unused. Once a single job is posted, a task is listed, or a resume is viewed, the package is considered ‘activated’ and non-refundable.”
- Duplicate Payments: If a transaction is processed twice for the same package.
- Technical Failure: If a purchased package fails to appear in your account dashboard within 48 hours and our technical team cannot resolve the issue.
Non-Refundable Scenarios:
- Partial usage of any package (e.g., using 1 out of 5 job credits).
- Failure to find a suitable candidate or freelancer.
- Account suspension due to violation of our community standards (e.g., posting fake jobs).
4. International Payment Protocols
As per international banking and Payoneer compliance::
- Original Source Only: Refunds can only be issued to the original credit card, debit card, or digital wallet used for the transaction. We cannot refund to a different bank account or via wire transfer.
- Currency Conversion: Refunds are issued in the original transaction currency. Jobrope is not responsible for any “Foreign Transaction Fees” or losses due to currency exchange rate fluctuations between the time of purchase and the time of refund.
5. Failed Transactions (Amount Debited)
If a transaction is unsuccessful (marked as “Failed” or “Dropped”) but the amount has been debited from your bank account:
- Automated Reconciliation: Automated Reconciliation: This usually occurs due to a communication timeout between global banks and the payment gateway. In most cases, the banking system will trigger an automatic reversal within 24–48 hours.
- Wait Period: We advise users to wait 48 hours before attempting a second payment for the same package.
- Manual Resolution: If the amount is not credited back to your original payment source within 7 business days, please contact payments@jobrope.com with your Bank Reference ID and a screenshot of the debit notification.
6. Refund Timeline
- Internal Review: 3–5 business days to verify package usage.
- Bank Credit: Once a refund is initiated, it typically takes 7 to 15 business days for the funds to reflect on your statement, depending on your local bank’s cross-border processing speed.
7. Dispute Resolution & Fair Usage
We are committed to resolving any issues fairly and promptly. We kindly request that you contact payments@jobrope.com to resolve any concerns before initiating a formal dispute or chargeback with your bank.
Please note that Jobrope monitors for “Friendly Fraud” (the intentional claim of a refund after a service has been successfully delivered). In cases of suspected fraudulent disputes, we reserve the right to suspend account access and provide transaction evidence to the relevant payment processors and credit agencies to protect the integrity of our marketplace.
8. Contact Support
To request a refund, please email us with your Transaction ID and Invoice Number:
- Email: payments@jobrope.com
